Patron Disputes Over
Wins and Losses
Casino gaming in Arizona is governed by the Tribal-State Gaming Compact
between the State of Arizona and the gaming Tribes. Under the Compact,
the Arizona Department of Gaming monitors a Tribe’s gaming operations to
ensure that they are conducted lawfully. In addition to monitoring by
the State, every Tribal casino is regulated by a Tribal Gaming Office
(TGO). The TGO, which is independent of the tribal casino operation, is
the primary regulator and is responsible for on-site regulation of all
gaming activities.
Section 14 of the Arizona Tribal-State Gaming Compact outlines the
process for resolving patron disputes. If a patron is unable to resolve
his dispute with the casino over wins and losses, the patron has the
right to contact the TGO to resolve the issue. The Compact gives sole
authority to the Tribal Gaming Offices to resolve patron disputes over
wins and losses.
If you have a dispute with a casino and wish to file a complaint, the
first step is to call the Tribal Gaming Office. The TGO is required to
investigate all disputes involving at least $500. At the request of a
patron, the TGO has the discretion to investigate any dispute involving
less than $500. Once the TGO has been notified of a complaint, it has 30
days to investigate and render a decision on the matter. It is important
that you contact the Tribal Gaming Office as soon as possible after the
event in question. The earlier you file your complaint, the more
effective the TGO can be in retrieving documents and surveillance
records, gathering information, and conducting interviews to investigate
your complaint.
If you are not satisfied with the results of the TGO investigation and
decision, the Compact gives you the right to file a petition with the
TGO requesting a review of the decision. The TGO may set a hearing on
the matter or make its decision based solely upon its prior
investigation. If your dispute involves an amount over $500, you also
have the right to file a complaint in Tribal Court.
Attached are the phone numbers for the Tribal Gaming Offices for each
casino in Arizona. Some Tribal Gaming Offices are also known as
“Community Regulatory Agencies” or “Tribal Gaming Agencies”.
Tribal Gaming Offices
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Ak-Chin Indian Community (Harrah’s Ak-Chin Casino)
Ak-Chin Tribal Gaming Agency
15406
Maricopa Road
Maricopa,
AZ
85239
520-568-1600 |
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Cocopah Indian Tribe (Cocopah Casino)
Cocopah Tribal Gaming Agency
P.O. Box 5087
Yuma,
AZ
85366
928-217-7718 |
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Colorado River
Indian Tribes (Blue Water Casino)
C.R.I.T. Tribal Gaming Office
11222 Resort Dr.,
Suite B
Parker, AZ 85344
928-669-6510 |
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Fort
McDowell Yavapai Nation (Fort McDowell Gaming Center)
Fort
McDowell Tribal Gaming Office
P.O. Box 17891
Fountain Hills,
AZ
85269
480-789-4797 |
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Fort
Mojave Indian Tribe (Crossing Casino, Spirit Mountain Casino)
Fort
Mojave Tribal Gaming Office
8490 S. Highway 95,
Suite
103
Fort Mohave Valley,
AZ
86440
928-346-2200 |
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Gila River Indian Community (Wild Horse Pass, Vee Quiva, Lone
Butte casinos)
Gila River Tribal Gaming Office
1205 S. Nader, Box 5081
Chandler, AZ 85226
520-796-4452 |
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Navajo Nation (Twin Arrows Casino)
Navajo Gaming Regulators Office
P.O. Box 2040
Window Rock, AZ 86515
928-871-6712 |
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Pascua Yaqui Tribe (Casino of the Sun, Casino del Sol)
Pascua Yaqui Tribal Gaming Office
7474 S. Camino de Oeste
Tucson,
AZ
85746
520-838-6690 |
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Quechan Indian Tribe (Paradise Casino)
Quechan Tribal Gaming Office
P.O. Box 1899
Yuma,
AZ
85366-1899
760-572-5464 |
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Salt River Pima-Maricopa Indian Community (Casino
Arizona at McKellips,
Casino Arizona Talking Stick at Indian Bend)
Salt River Pima-Maricopa Indian
Community Regulatory Agency
8840 E. Chapparal, Suite 165
Scottsdale, AZ 85250
480-362-5450 |
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San Carlos Apache Tribe (Apache Gold Casino)
San Carlos Tribal Gaming Office
P.O. Box 1300
San Carlos,
AZ
85550
928-475-5936 |
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Tohono O'odham Nation (Desert Diamond Casino at S.
Nogales Highway, Desert Diamond Casino at W. Pima Mine Road, Golden
Ha:san at Highway 86)
Tohono O'odham Tribal Gaming Office
P.O. Box 22887
Tucson, AZ 85734-2887
520-648-4100 |
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Tonto Apache Tribe (Mazatzal Casino)
Tonto Apache Tribal Gaming Office
Tonto Apache Reservation #30
Payson, AZ 85541
928-474-7021 |
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White Mountain
Apache Tribe (Hon Dah Casino)
W.M.A.T. Gaming Office
779 Highway 260
Pinetop,
AZ
85935
928-369-0938 |
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Yavapai-Apache Nation (Cliff Castle Casino)
Yavapai-Apache Tribal Gaming Office
353 W. Middle Verde Road
Upper Level, Suite C
Camp Verde,
AZ 86322
928-567-3753 |
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Yavapai-Prescott Indian Tribe (Bucky’s Casino, Yavapai
Gaming Center)
Yavapai-Prescott Tribal Gaming
Office
P.O. Box 10190
Prescott, AZ 86304-0190
928-778-7909 |
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